Complaints
If you are not satisfied with any aspect of our service, please raise it with us first — most matters are resolved quickly. Send the details, together with your receipt or transaction number, to info@amerjumeirah.com or speak to the branch supervisor. We aim to acknowledge every complaint within 2 working days and to provide a substantive response within 7 working days.
If the matter concerns a decision taken by an Authority, it must be pursued through that Authority’s own channels; we will assist you with the process where we can.
Complaints & Escalation
If your refund request is declined and you believe the decision is wrong, you may ask for it to be reviewed by the branch supervisor by replying to our decision within 7 days and adding any further information. We aim to complete a review within 7 working days.
If you remain dissatisfied, you are entitled to escalate the matter to the competent government body — including the Dubai Department of Economy & Tourism (Consumer Protection) for service and billing complaints, or the authority responsible for the transaction concerned. We will cooperate fully with any such review and provide the records requested.
Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the federal laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Courts of Dubai.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.
Contact our team
Amer Lounge Jumeirah
52 Al Bailee Street, Jumeirah 3, Dubai, UAE
info@amerjumeirah.com
+971 4 335 9006
WhatsApp: +971 56 777 1061
Saturday–Thursday: 08:00–20:00 · Friday: Closed